cuts@once and Covid-19

We are happy to announce that we are open 7 days a week

  • We appreciate your loyalty and request that if you are feeling unwell to please not come for your hair service at this time. For Health and safety of our team and guests we are not able to see you if you are unwell.
  • Please be kind to our team as the salon is  very busy and we are limited by industry guidelines as to what we can do and how we can do it...
  • Please be aware that we are following government guidelines for hairdressing salons that restrict the number of people we can have in our space at one time. We are following the 1- meter distance rule & contact tracing. (Retail outlets follow the 2 - meter rule with no contact tracing)
  • Our contact tracing is for every visitor who enters cuts@once.
  • We provide hand sanitizer at our entry, on our front desk,  our waiting areas and at every styling station.
  • If you prefer to wait out side our salon for your hair styling service, you are welcome to do so. Just come to the front desk and register first. We will call your  name when it is your turn
  • We can only allow the visitors into our salon who are having their hair styled.

We will need to limit our color services to 1 color client every 2 hours.

  • At this stage of trade, color work is strictly by appointment only. Please call for an appointment on 5448075
  • Clients are welcome to bring their own face masks (and water if they wish to as no refreshments will be available).
  • Clients are not permitted to bring any one with them to their hair service. One adult can accompany a small child who needs their hair cut.
  • We will be using Eftpos, Credit card or Pay-Wave only (no cash please)
  • We will be observing the 1 meter social distancing rule for all salon waiting, retail & reception areas, styling units & back basins.

How we have been mitigating the effects/spread of Covid-19 to protect our staff and customers

At the end of each service we:

  • Spray all surfaces, including chairs, with GeoSIL DS*
  • Spray the cape with GeoSIL DS** and use a fresh one for each client
  • Clippers are sprayed with Clippercide* after each use
  • All clipper guides, combs and scissors rest in a bath of Barbicide* whilst not in use
  • Stylists’ hands are washed after every service
  •  Surfaces at the reception desk are being sanitised with GeoSIL DS after every transaction

Other considerations:

  • Staff with flu like illness are not at work
  • Potential customers with signs of flu (coughing, sneezing, runny noses) will be asked to return when well
  • Contact tracing is in place with ImHere contactless tracing for clients with a phone or a paper register for clients who prefer to write their details.
  • All of our team will be wearing the recomended PPE on reopen
  • We have determined that beard trims will not be offered for the foreseeable future since that close quarter contact, however brief, puts both customer and staff at risk
  • All equipment is sterilised  after use
  • We are following WorkSafe, NZARH  and NZ Government advice and requirements diligently and analysing daily our responses and new information.
  • GeoSIL DS, Barbicide/Clippercide have been tested and shown to be effective against Human Coronavirus

Full Service Salon located in the Richmond Mall

Trading Hours


 Monday to Wednesday & Fridays  9am to 5.30pm  
Thursday (late night)   9am to 8pm
 Saturday  9am to 5pm
 Sunday  10am to 5pm